Browse the shop, choose the products you want, add them to your cart and follow the checkout steps. You may need to provide your name, billing details, delivery address and payment information.

You may be able to checkout as a guest, but creating an account can make it easier to view order history, manage addresses and track future orders.

Contact us as soon as possible. If the order has not been processed or dispatched, we may be able to help. Once an order has been packed, dispatched or handed to a delivery partner, changes may not be possible.

Orders may be cancelled if payment fails, stock is unavailable, delivery is not possible, age or verification checks fail, fraud checks raise concerns, or we believe a legal or shipping restriction applies.

Order confirmations are usually sent by email after checkout. Please check your spam or junk folder. If you created an account, you may also be able to view your order in your account area.

Delivery options may vary depending on your location, product type, courier availability and local restrictions. Some products may not be available for delivery to certain countries, regions or territories.

International shipping may be available for selected products and destinations only. Availability depends on local law, import rules, delivery partner support and product restrictions.

Customers are responsible for checking whether a product can legally be bought, imported, possessed and used in their location. Customs fees, import duties, taxes, delays or seizures may be outside our control.

Delivery times depend on your location, delivery method, stock availability, order processing time, public holidays, customs checks and courier delays.

Check your tracking link, delivery address, safe place, neighbours and local delivery office first. If you still cannot find it, contact us with your order number and tracking details.

Return eligibility depends on the product type, condition, location and applicable consumer laws. Some items may not be returnable if opened, used, damaged, sealed for hygiene reasons, perishable, personalised or restricted by law.

Contact us as soon as possible with your order number, photos of the packaging, photos of the product and a description of the issue. This helps us review the problem quickly.

Refund times depend on the payment provider, bank, card issuer or payment method used. Once we process a refund, it may take several working days to appear in your account.

If your order has not yet been processed or dispatched, cancellation may be possible. Contact us quickly. Once an order has shipped, you may need to follow the returns process if eligible.

This depends on the reason for the return, your location, applicable law and the product involved. If an item is faulty, damaged or incorrect, contact us before sending anything back.

No. Product availability can vary by country, region, territory, local law, age restriction, delivery route and supplier availability.

Some products may be intended for adults only or may be subject to legal age restrictions. By placing an order, you confirm that you meet any applicable age requirements in your location.

No. Mellow Market cannot provide medical advice, diagnosis or treatment guidance. Product information is for general information only. Speak to a qualified healthcare professional if you have health questions.

No. We cannot provide legal or regulatory advice. You are responsible for checking the laws that apply in your country, region or territory before buying, importing, possessing or using any product.

Always read the product page, ingredients, warnings, usage notes, storage guidance and any packaging information before use. Product details may change from time to time.

Available payment methods will be shown at checkout and may vary depending on your location, order value, product type and payment provider availability.

Payments are handled by third-party payment providers. We do not store full card details on our website. Payment providers process payment information under their own security and privacy terms.

Payments may be declined by your bank, card issuer, payment provider or fraud prevention system. Check your details and contact your payment provider if the issue continues.

Use the password reset option on the account login page. If you do not receive the reset email, check your spam or junk folder.

Log in to your account and update your billing or delivery address. If you have already placed an order, changing your saved address may not update that order, so contact us quickly if the order address is wrong.

You can contact us to request account deletion. We may need to keep some information where required for legal, tax, accounting, fraud prevention or dispute-resolution purposes.