1. About these Terms

These Terms & Conditions apply when you access or use the Mellow Market website, browse products, create an account, place an order, subscribe to updates, or interact with any part of our online store.

By using this website, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you should not use the website or purchase products from us.

2. About Mellow Market

Mellow Market is an online marketplace offering wellness, lifestyle, and plant-based products. Product availability, permitted ingredients, age restrictions, and shipping rules may vary depending on your location.

Throughout these Terms, “Mellow Market”, “we”, “us”, and “our” refer to the operator of this website. “You” and “your” refer to any visitor, customer, account holder, or purchaser using the website.

3. Eligibility and age requirements

You must be legally old enough in your country, state, province, or region to access and purchase the products offered on this website.

Some products may be restricted to adults only. By purchasing restricted products, you confirm that you meet the legal age requirement in your location and that you are legally allowed to purchase, receive, possess, and use those products.

We reserve the right to request age verification, refuse service, cancel orders, or restrict access where we believe legal requirements have not been met.

4. Local laws and customer responsibility

Product laws differ between countries, states, provinces, and regions. It is your responsibility to understand and comply with the laws that apply where you live and where products are delivered.

By placing an order, you confirm that the products you purchase are legal to buy, import, receive, possess, and use in your location.

We are not responsible for products being delayed, seized, refused, taxed, or restricted by customs, border authorities, delivery providers, or other regulatory bodies because of local rules in your jurisdiction.

5. Product information

We do our best to ensure product descriptions, images, ingredients, strengths, prices, and availability are accurate and up to date. However, minor differences may occur between product images and the item received.

Product information is provided for general informational purposes only. It should not be treated as medical, legal, nutritional, or professional advice.

You should always read product labels, warnings, instructions, and packaging before use.

6. No medical advice

Products sold through Mellow Market are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless clearly stated and legally authorised.

You should speak to a qualified healthcare professional before using any wellness, supplement, botanical, hemp-derived, mushroom-based, herbal, or similar product, especially if you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a product is suitable for you.

7. Orders

When you place an order, you are making an offer to purchase the products in your basket. We may accept or reject your order at our discretion.

An order is not confirmed until payment has been accepted and we have sent an order confirmation. We reserve the right to cancel or refuse orders for reasons including stock issues, pricing errors, suspected fraud, legal restrictions, failed verification, or delivery limitations.

8. Pricing and payment

Prices are shown on the website in the currency displayed at checkout. Prices may change at any time without notice.

Payment must be made using one of the payment methods available at checkout. You confirm that you are authorised to use the payment method provided.

Depending on your location, additional taxes, duties, customs fees, import charges, bank fees, or currency conversion charges may apply. These are your responsibility unless stated otherwise.

9. Shipping and delivery

Delivery options, costs, and estimated delivery times will be shown at checkout where available.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, customs checks, weather, strikes, high order volumes, regulatory checks, or events outside our control.

You are responsible for providing accurate delivery information. We are not responsible for orders delayed, lost, or returned because of incorrect or incomplete address details.

10. International orders

If we allow orders outside our primary operating region, you are responsible for ensuring that the products can legally be imported into your destination country or region.

International orders may be subject to customs checks, taxes, import duties, documentation requirements, or additional delivery delays.

If an order is refused, seized, destroyed, returned, or delayed by customs or local authorities, we may not be able to provide a refund unless required by applicable consumer law.

11. Returns, refunds, and cancellations

Return and refund rights may vary depending on your location and the type of product purchased.

For hygiene, safety, freshness, legal, or quality-control reasons, some products may not be returnable once opened, used, unsealed, damaged, or tampered with.

If you receive the wrong item, a damaged item, or an item that appears defective, please contact us as soon as possible with your order number and clear photos where relevant.

Nothing in these Terms limits any consumer rights that cannot legally be excluded in your jurisdiction.

12. Account registration

You may be able to create an account to manage orders, save details, and access website features.

You are responsible for keeping your login details secure and for all activity that occurs under your account. You must notify us if you believe your account has been accessed without permission.

We may suspend or close accounts where we believe there has been misuse, fraud, illegal activity, breach of these Terms, or risk to our website, customers, or business.

13. Acceptable use

You agree not to misuse the website. This includes attempting to hack, disrupt, scrape, copy, overload, reverse engineer, interfere with, or gain unauthorised access to the website, systems, accounts, data, or services.

You must not use the website for unlawful purposes, fraudulent purchases, resale where prohibited, harassment, infringement, or any activity that could damage Mellow Market or other users.

14. Intellectual property

The website, branding, logo, graphics, product photography, illustrations, layout, design, written content, code, and other materials are owned by or licensed to Mellow Market unless stated otherwise.

You may use the website for personal shopping and browsing only. You must not copy, reproduce, distribute, sell, exploit, or modify our content without written permission.

15. User content and reviews

If you submit reviews, comments, messages, photos, or other content, you confirm that your content is truthful, lawful, respectful, and does not infringe anyone else’s rights.

We may moderate, edit, remove, or refuse user content where we believe it is misleading, offensive, unlawful, promotional, spam, abusive, or unsuitable for the website.

16. Third-party links and services

Our website may include links to third-party websites, payment processors, delivery providers, plugins, social platforms, or external services.

We are not responsible for third-party websites, terms, privacy practices, content, products, or services. You should review their terms before using them.

17. Promotions, offers, and discount codes

Promotions, offers, discount codes, bundles, and loyalty rewards may be changed, paused, or withdrawn at any time.

Discount codes may be subject to expiry dates, product exclusions, order limits, location restrictions, minimum spends, or one-use limits.

We reserve the right to cancel orders where a promotion has been misused or applied incorrectly.

18. Limitation of liability

To the maximum extent permitted by applicable law, Mellow Market is not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of data, loss of business, or loss of opportunity.

We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or any rights that cannot be excluded under applicable consumer protection laws.

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. This may include courier delays, customs issues, supply shortages, extreme weather, technical failures, strikes, regulatory changes, natural disasters, pandemics, or other unexpected events.

20. Privacy

Your privacy matters to us. Our collection and use of personal information is explained in our Privacy Policy.

By using the website, you agree that we may process your information in accordance with our Privacy Policy and applicable data protection laws.

21. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated date.

Continued use of the website after changes are posted means you accept the updated Terms.

22. Governing law

These Terms are intended to operate internationally, subject to the consumer protection laws and mandatory legal rights that apply in your location.

If a specific governing law or jurisdiction is required, it should be added here based on the legal location of the business operating Mellow Market.

23. Contact us

If you have questions about these Terms, an order, product suitability, shipping, returns, or your account, please contact us using the details provided on our website.